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Technical Support Representative
January 3, 2019
Infinite Electronics, Inc., a global supplier of RF and Microwave components
and assemblies, is looking for a Technical Support Representative. We have an exciting
opportunity for a technically savvy individual with proven customer facing and team
skills to round out our Sales and Tech Support team.
Job Summary:
The Technical Support Representative's duties and responsibilities include, but
are not limited to:
- (80%) Resolving customer technical questions directly through telephone, email,
chat or other methods of communication, or via the Sales and Service Representative.
The TSR will identify customer needs and resolve routine customer technical questions
by identifying the appropriate RF/Microwave part, recommending additional or alternative
parts, providing available specifications, and/or escalating as necessary to achieve
optimal resolution.
- (20%) Provide technical training, technical sales tools, and ad hoc support
to Sales and Service Representatives and production employees as required
 The TSR will work as an active member
of the Sales and Service team with other TSRs and Sales Representatives and in conjunction
with Product Managers, Marketing, and the Management Team in support of business
growth. TSRs are expected to facilitate SSRs in handling customer calls, directly
handling technical customer calls with a positive problem-solving attitude, and
documenting purpose and resolution where applicable. If first call resolution cannot
be met, then an expected completion date shall be provided to the customer on the
same day. The TSR is expected to utilize online and in-house or supplier provided
resources to resolve customer technical questions.
Essential Job Duties and Responsibilities:
- Answer Sales and Service and direct customer calls, emails, and chat in a professional
manner to determine the best RF/Microwave product or solution
- Perform effective discovery to uncover potential additional opportunities for
sales and support per the Infinite Sales Methodology
- Support other functions within the company in a respectful and professional
manner, such as Production, Sales and Service, Marketing, Product Management and
Quality with technical information
Skills and/or Experience Needed:
- Excellent technical communication skills - able to converse in technical terms
with Engineering customers
- Excellent written and spoken English communication and social skills with both
internal and external customers
- Ability to research information on the web and through the use of manufacturer
catalogs and other technical media
- Excellent general computer skills, and strong ability to use Microsoft Outlook
and Microsoft Office tools
- Ability to read and interpret two-dimensional drawings
- Professional demeanor is required at all times
- Must be able to read, write, analyze, and interpret IE and supplier drawings
and specifications, and/or regulations and standards
- Must be able to define problems, collect data, establish facts, and draw valid
conclusions
Educational Requirements:
- AS in Electronics Technology or equivalent experience is required, BS strongly
preferred
- RF experience required
- Two years of experience minimum in a technical support or customer service role
is required
- Passing grade in an industry RF certification program as specified by the management
team. Certification can be completed during the first 6 months of employment.
Infinite Electronics, Inc. is an Equal Opportunity/Affirmative Action Employer.
All qualified applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, age, protected veteran status, or
disability status.
About Infinite Electronics
Infinite Electronics is a leading global supplier of electronic components serving
the urgent needs of engineers through a family of highly recognized and trusted
brands. Our portfolio brands are specialists within their respective product set,
offering broad inventories of engineering-grade product, paired with expert technical
support and same day shipping. Over 100,000 customers across a diverse set of markets
rely upon Infinite Electronics to stock and reliably ship urgently needed products
every day.
Contact:
Dena Saddler, PHR, SHRM-CP Sr. Human Resources Generalist 301 Leora Lane
Suite 100 Lewisville, TX 75056 USA Email:
dsaddler@infiniteelectronics.com Phone: 469-535-8700 x4111
Web: www.infiniteelectronics.com
Posted January 4, 2019
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